Support, where and when you need it.

Behind every successful company, there's caring IT support. Our dedicated IT support staff are available wherever you need them most, whether it’s on the phone, online, or working with you in your office. When you partner with FractalInsight, you’ve got a support team on your side that understands every detail of your network and how to keep your business moving.

Remote support

Fast, simple and secure remote support when your business needs it, and ongoing IT monitoring services are part of the package. Many support and maintenance issues can be resolved remotely so your staff can get back to work quickly. We provide incident reports so that you always know what's going on.

On-site support

When incidents just can't be worked out over the phone or Internet, we’ll come to your premises anywhere in Greater Vancouver. Check out our maintenance agreements for priority service. We're here to provide hands-on troubleshooting, comprehensive and ongoing management of your computer systems, as well as preventative maintenance.

Data recovery

Let's face it, sometimes stuff happens. Right?

• Forgotten passwords: Those pesky passwords can be elusive at times. Whether you've forgotten how to access your system or how to crack an old computer in the office, we have the tools to help you gain lawful entry in minutes.
• Failed hard drives: Every moving part eventually wears out and that includes your hard drive. Over time, areas of your hard drive can become unreadable. That's when we step in and rescue your data.
• File recovery: We've all deleted a file we shouldn't have. With our suite of file recovery tools, we'll give you the best chance of restoring your data.

If you've already suffered data loss, then you know what it feels like. Sign up for peace of mind with FractalBackup so this NEVER happens to you again.